Return & Refund Policy

At Peach & Honey, your satisfaction is important to us. Due to the nature of our hair care products, we cannot accept returns or exchanges on opened or used items for hygiene and safety reasons.

Returns

We accept returns on unused, unopened products within 14 days of delivery.

To be eligible for a return:

• The product must be unopened and in its original packaging.
• The item must be in the same condition in which it was received.
• Proof of purchase or your order number is required.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged or incorrect item

We’ll review your claim and provide a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Gift cards
• Clearance or final sale items
• Personalized or custom items (if applicable)

Contact Us

If you have any questions about your return, please contact us:

Peach & Honey Haircare
Email: peachhoneyhaircare@gmail.com